Microsoft Dynamics 365 Sales: features, editions and UK prices

Checked 28 October 2026 · 3 min read · CRM

Microsoft Dynamics 365 Sales is a CRM software from Microsoft. This page sets out what Microsoft's own UK pages say about it: the editions and what they cost, which features are built in and which need an app or add-on. It is a factual summary to help you build a shortlist, not a recommendation for or against Microsoft Dynamics 365 Sales.

In total we confirmed 9 features for Microsoft Dynamics 365 Sales from public information: 9 built in and 0 through an app, add-on or separate Microsoft product. Each is listed below with the vendor's own words and a link to the source.

Microsoft Dynamics 365 Sales editions and UK prices

Prices as published by Microsoft on 28 October 2026. Prices change; always confirm the current price and terms with Microsoft before you buy.

Sales, invoicing and receivables: Microsoft Dynamics 365 Sales

• Quotes / estimates – built in (Dynamics 365 Sales Professional). Listed on microsoft.com: “price lists, bundles, quotes, orders, and invoices.” Create quotes that convert to orders or invoices.

Customers and CRM: Microsoft Dynamics 365 Sales

• Contacts and companies – built in (Dynamics 365 Sales Professional). “Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order” (learn.microsoft.com) One record of every customer, contact and conversation.
• Lead management – built in (Dynamics 365 Sales Professional). “Create leads in Dynamics 365 to track potential new customers.” (learn.microsoft.com) Capture and qualify new enquiries.
• Sales pipeline / opportunities – built in (Dynamics 365 Sales Professional). Listed on learn.microsoft.com: “prioritize your sales pipeline by using the work list” Track deals through stages with values and dates.
• Outlook / Gmail integration – built in (Dynamics 365 Sales Professional). Listed on learn.microsoft.com: “wants sellers to use outlook and microsoft teams to automatically capture data, access, and register” E-mails and meetings logged against the contact.

Reporting, platform and integrations: Microsoft Dynamics 365 Sales

• Mobile app – built in (Dynamics 365 Sales Professional). Listed on learn.microsoft.com: “the mobile app for ios and android, view critical meeting details, attendee information, and ai-generated” A vendor app for phones or tablets.
• Dashboards / KPIs – built in (Dynamics 365 Sales Professional). Listed on learn.microsoft.com: “interactive dashboards and reports to track performance” Live charts and KPIs on a home screen.
• Excel integration – built in (Dynamics 365 Sales Professional). Listed on microsoft.com: “export to Excel” Edit or export lists in Excel and push changes back.
• Role-based permissions – built in (Dynamics 365 Sales Professional). Listed on microsoft.com: “manage user permissions and data across levels via predefined security roles” Control who can see and do what.

How to compare Microsoft Dynamics 365 Sales with other systems

The useful comparison is against the features your business actually needs. Write down the five or six processes you cannot work without, check each against the list above and against the same list for other systems, and ask each vendor to show those processes in a demo using your own examples.

See our guides to CRM software.

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