Zoho CRM: features, editions and UK prices

Checked 28 October 2026 · 4 min read · CRM

Zoho CRM is a CRM software from Zoho. This page sets out what Zoho's own UK pages say about it: the editions and what they cost, which features are built in and which need an app or add-on. It is a factual summary to help you build a shortlist, not a recommendation for or against Zoho CRM.

In total we confirmed 21 features for Zoho CRM from public information: 19 built in and 2 through an app, add-on or separate Zoho product. Each is listed below with the vendor's own words and a link to the source.

Zoho CRM editions and UK prices

Prices as published by Zoho on 28 October 2026. Prices change; always confirm the current price and terms with Zoho before you buy.

Finance and accounting: Zoho CRM

• Multi-currency – built in. “Also includes features like sales forecasts, multi-currency selling, user-dedicated portals, and more.” (zoho.com)

Purchasing and payables: Zoho CRM

• Purchase ordering – built in (Professional). “Inventory management: Generate quotes, invoices, and sales and purchase orders.” (zoho.com)

Sales, invoicing and receivables: Zoho CRM

• Quotes / estimates – built in (Professional). “Inventory management: Generate quotes, invoices, and sales and purchase orders.” (zoho.com)
• Sales orders – built in (Professional). “Effortless coordination, seamless transactions Track invoices, payments, and sales orders with ease.” (zoho.com)
• Customer portal – built in (Enterprise). “Customer portals Use portals to grant customers, partners, and vendors access to relevant information in your CRM.” (zoho.com)

Stock and warehouse: Zoho CRM

• Kits and bundles – built in (Professional). “Configure automated product bundles.” (zoho.com)

Customers and CRM: Zoho CRM

• Contacts and companies – built in. “Use lookup fields to connect deals to contacts, contacts to accounts, and quotes and invoices to deals and enable your team to gather context at a glance.” (zoho.com)
• Lead management – built in (Free). “Zoho CRM's freemium edition supports up to 3 users and comes with the essentials like leads, documents, and mobile apps, it’s a perfect fit for your home business.” (zoho.com)
• Sales pipeline / opportunities – built in (Free). “CRM customization: Provides no-code tools that enable you to customize modules, fields, layouts, and sales pipelines.” (zoho.com)
• Marketing e-mail campaigns – built in. “Marketing automation: Helps you manage and measure campaigns with automated follow-ups, mass mailing, and Google Ad integration.” (zoho.com)
• Marketing automation – through Zoho CRM Plus. “Email marketing Build email campaigns, nurture leads, and trigger automated journeys.” (zoho.com)
• Website forms to leads – built in. “Webforms: Capture high-quality lead information with customizable forms.” (zoho.com)
• Customer service cases / tickets – through Zoho CRM Plus. “Customer support & help desk Multichannel ticketing (email, phone, chat, social) with each ticket carrying full sales and marketing context.” (zoho.com)
• CRM mobile app – built in (Free). “Zoho CRM's freemium edition supports up to 3 users and comes with the essentials like leads, documents, and mobile apps, it’s a perfect fit for your home business.” (zoho.com)
• GDPR consent tracking – built in. “Track and manage consent and be transparent about how you handle customer data.” (zoho.com)

Reporting, platform and integrations: Zoho CRM

• Mobile app – built in (Free). “Zoho CRM's freemium edition supports up to 3 users and comes with the essentials like leads, documents, and mobile apps, it’s a perfect fit for your home business.” (zoho.com)
• Custom reports – built in (Standard). “Reports & dashboards Build custom reports and dashboards to view your business performance.” (zoho.com)
• Dashboards / KPIs – built in (Standard). “Reports & dashboards Build custom reports and dashboards to view your business performance.” (zoho.com)
• App marketplace – built in. “Marketplace extensions and integrations: Easily integrate with platforms like Google, Microsoft, Slack, and Zoho's own suite of products, along with access to over 750 third-party extensions.” (zoho.com)
• Workflow / approval automation – built in (Free). “The optimized workflow execution engine ensures various associated actions can be executed as soon as a record matches a workflow rule.” (zoho.com)
• Role-based permissions – built in. “Streamlined access regulation Define user roles and permissions thanks to a fine-grained access control mechanism that supports profiles, role hierarchies, sharing permissions, and more.” (zoho.com)

How to compare Zoho CRM with other systems

The useful comparison is against the features your business actually needs. Write down the five or six processes you cannot work without, check each against the list above and against the same list for other systems, and ask each vendor to show those processes in a demo using your own examples.

See our guides to CRM software.

Frequently asked questions